Privacy Policy

Medical Society is a product of the Insurer, Affinity Life Limited (Registration Number 1952/001635/06), a registered Life Insurer and authorised Financial Services Provider (FSP 49986).

This Privacy Policy ("Policy") describes how the Medical Society ("we," "us," or "our") collects, uses, discloses, and protects personal information in compliance with the Protection of Personal Information Act 4 of 2013 including any other applicable legislation and/or regulations. We emphasise the protection of your personal information within our organisations and enforce this high standard with all third-parties including associated entities, employees, service providers, partners and stakeholders.

This Policy applies to our mobile application, Medical Society App, available on  Google Play, AppGallery and App Store. The purpose of this Policy is to explain how we collect, use, disclose, and safeguard your information when you use our mobile application/app. By using our app, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1. Collection of Personal Information

Should you complete an online form, contact us electronically or telephonically, or utilise our services or products, through this website or otherwise, we may collect the following categories of personal information:

1.1 Personal Identifying Information: This includes information that can be used to identify you, such as your name, address, email address, telephone number, identification number, and any other information voluntarily provided by you.

1.2 Sensitive Information: We may collect sensitive personal information, such as health or medical records, to provide medical treatment. We will obtain your explicit consent before collecting such information and handle it with the utmost confidentiality.

1.3 Financial Information: We may request financial information, such as bank account details, to process payment for your healthcare plan and/or services provided.

1.4 Usage Information: We may collect information about your use of the App or our website (https://www.medicalsociety.co.za), such as your IP address, browser type, operating system, and pages visited. This information is collected through cookies and similar technologies, as explained in our Cookie Policy.

2. Use of Personal Information 

We will use your personal information for the following purposes in order to facilitate the products/services you are interested in, to determine your needs and preferences, for record-keeping purposes, for health and safety purposes, for monitoring purposes:

2.1 Healthcare services: We would utilise your information to provide healthcare services such as booking appointments or consultations.

2.2 Communication: We may use your personal information to communicate with you regarding your healthcare plan, including the treatment you received or ought to receive and promotional offers. You may opt-out of receiving marketing communications at any time.

2.3 Improving Services: We may use your personal information to analyse and improve our services, customise your experience on the app, and enhance our customer support.

2.4 Legal Compliance: We may use and disclose your personal information as required or permitted by applicable laws, regulations, or legal processes.

3. Disclosure of Personal Information
   

We may disclose your personal information to the following parties, and any such disclosure will be shared in accordance with legal parameters and your specific consent:

3.1 Affiliates and Service Providers: If you book a consultation or receive treatment through the App, we may share your health information with doctors, clinics, and other healthcare professionals who are involved in your care.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you and provide choices regarding your personal information in such circumstances.

3.3 Legal Obligations: We may disclose your personal information if required by law, legal process, or government request.

4. Data Security
   

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure and the sharing of your data is done at your own risk. Therefore, while we strive to protect your personal information, we cannot warrant its absolute security.

5. Data Retention and Deletion

5.1 We will retain your personal information for only as long as necessary in the medium it is submitted, to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will securely dispose of personal information when it is no longer needed.

5.1 You may at any time request that your data, which includes your personal information and account information, be permanently deleted. If you wish to have your data deleted, please click here.

6. Your Rights
   

You have the following rights regarding your personal information:

6.1 Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.

6.2 Rectification: If you believe that any of your personal information held by us is inaccurate or incomplete, you may request its correction or update.

6.3 Erasure: You have the right to request the deletion of your personal information in certain circumstances.

6.4 Objection: You may object to processing your personal information for direct marketing purposes or on grounds relating to your particular situation.

6.5 Consent Withdrawal: If we rely on your consent as a legal basis for processing your personal information, you have the right to withdraw your consent at any time.

7. Changes to the Policy
   

We reserve the right to update or modify this Policy at any time. We will notify you of any material changes by posting the revised Policy on our website or through other means. Your continued use of the app following the posting of changes constitutes your acceptance of such changes.

8. Contact Us
   

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us using the following information:

Email:                           info@medicalsociety.co.za

Telephone:                  0861 11 10 58/ 0800 111 135

Please Call Me:           061 256 5866